Refund policy
1. 90-Day Money-Back Guarantee
We want you to be satisfied with your Koriderm purchase. Your first qualifying order placed directly with Koriderm is covered by our 90-Day Money-Back Guarantee.
You may request a return or exchange within 90 calendar days after the order’s recorded delivery date if you are not satisfied with the product.
The guarantee:
- Applies once per customer, to the customer’s first completed Koriderm order;
- Covers qualifying products included in that first order, including products that have been reasonably tried;
- Does not apply separately to subsequent orders or subscription renewal orders; and
- Is subject to the eligibility requirements below.
Subscription renewal orders are governed by Section 2. Nothing in this policy limits rights available under applicable law.
2. Subscriptions and Renewals
Automatic renewal
By purchasing a subscription, you authorize Koriderm to charge your selected payment method automatically at the price and frequency disclosed during checkout. Applicable taxes and disclosed shipping charges may also apply.
Your renewal date, renewal frequency, price, and available cancellation options will be displayed during checkout and, where available, in your account portal.
We will send a renewal reminder to the email address associated with your account before each scheduled renewal. The reminder will identify the anticipated renewal date and provide cancellation instructions.
Cancelling a subscription
You may cancel your subscription:
- Through your online account portal; or
- By emailing info@koriderm.com.
To prevent your next renewal order, Koriderm must receive your cancellation no later than 24 hours before the renewal date and time displayed in your account or renewal reminder. The time zone applicable to the deadline will be shown with the renewal information.
We will send confirmation after your cancellation has been processed. Cancelling stops future renewal charges but does not automatically cancel an order that has already passed the disclosed cancellation deadline.
If a cancellation request is received after the deadline, the current renewal order may already be in processing and may not be eligible for cancellation or a change-of-mind refund.
However, Koriderm will provide an appropriate refund, replacement, or other remedy when:
- The subscription was cancelled before the disclosed deadline;
- The renewal charge was unauthorized or made in error;
- The order was charged earlier than the disclosed renewal date;
- The product was damaged, defective, incorrect, lost, or not delivered; or
- A remedy is required by applicable law.
The 90-Day Money-Back Guarantee applies only to the first qualifying order and does not extend to later subscription renewal orders.
3. Return Eligibility
To qualify for the 90-Day Money-Back Guarantee:
- You must contact Koriderm within 90 calendar days after the recorded delivery date;
- The purchase must be your first qualifying order placed directly with Koriderm;
- You must provide a valid order number or other proof of purchase; and
- The product must be new, unopened, or reasonably used for the purpose of trying it.
“Reasonably used” means that only an amount reasonably necessary to evaluate the product has been used. Products that are empty, substantially consumed beyond a reasonable trial, altered, intentionally damaged, or returned through abuse of this policy may be ineligible.
If Koriderm provides a prepaid return label, the return must be given to the designated carrier within 14 calendar days after the label is issued, unless Koriderm agrees to an extension.
A return will not be denied solely because a product was opened or reasonably tried.
4. Free Return Shipping
Koriderm pays return shipping for eligible returns under this policy. We do not charge restocking fees.
This includes eligible returns involving:
- A change of mind or dissatisfaction with the product;
- A damaged or defective product;
- An incorrect product; or
- An approved exchange.
Koriderm will provide a prepaid return label whenever one is available for the customer’s location. If Koriderm cannot provide a prepaid label, contact support before shipping the return. Koriderm will provide return instructions and arrange payment or reimbursement of reasonable return-shipping costs.
Do not send a return using your own shipping method without first contacting Koriderm, because unauthorized shipping expenses may not be reimbursable.
5. How to Request a Return or Exchange
To request a return or exchange:
- Email info@koriderm.com within the applicable return period.
- Include your order number, the product you wish to return, and whether you are requesting a refund or exchange.
- Koriderm will email you return instructions and, where available, a prepaid shipping label.
- Pack the product securely, attach the supplied label, and give the package to the carrier identified in the instructions.
A reason for the return may help us improve our products, but providing one is not required for an otherwise eligible first-order return.
Returns sent without authorization may be delayed because Koriderm may be unable to identify the order or customer.
6. Refunds
After an eligible return is delivered to our return facility, Koriderm will inspect and process it within five business days.
We will email you when the return has been processed or if additional information is reasonably needed.
For an eligible return under the 90-Day Money-Back Guarantee, the refund will include:
- The purchase price of the returned product;
- Applicable sales tax attributable to the returned product; and
- Original standard shipping charges, if any.
Additional charges for expedited or premium shipping are not refundable unless the order was damaged, defective, incorrect, late due to Koriderm’s error, or reimbursement is required by law.
Approved refunds will be issued to the original payment method. If that payment method is no longer available, contact Koriderm so that a legally permissible alternative can be arranged.
Banks and payment providers may require additional time to post a refund. After Koriderm issues the refund, please allow approximately five business days for it to appear, although timing varies by provider.
A refund may be declined only when the return falls outside this policy—for example, when it is requested after the return period, cannot be connected to a valid purchase, involves excessive use or intentional damage, or constitutes abuse of the guarantee. Koriderm will explain the reason for any denial.
7. Exchanges
Eligible products from a customer’s first qualifying order may be exchanged for another Koriderm product, subject to availability.
To request an exchange:
- Email info@koriderm.com;
- Return the original product using the prepaid label; and
- Follow the exchange instructions provided by Koriderm.
Once the return package has been accepted and scanned by the designated carrier, Koriderm may dispatch the replacement at no additional standard shipping cost.
If the replacement product has a higher price, you will be asked to approve and pay the difference before shipment. If it has a lower price, Koriderm will refund the difference to the original payment method.
If a requested replacement is unavailable, you may select another available product or receive a refund for an otherwise eligible return.
Subscription renewal orders are not eligible for voluntary exchanges, but damaged, defective, or incorrect renewal products remain eligible for an appropriate replacement or refund.
8. Damaged, Defective, Incorrect, Lost, or Undelivered Orders
If your order arrives damaged, defective, or incorrect—or does not arrive—contact info@koriderm.com as soon as reasonably possible and include your order number.
Photographs or other information may be requested when reasonably necessary to verify the problem. This will not affect rights that cannot legally be limited.
Koriderm will provide an appropriate replacement, refund, or other remedy without charging return, replacement, or standard shipping costs.
Do not dispose of a damaged or incorrect product until Koriderm confirms whether it must be returned.
9. Policy Abuse and Legal Rights
Koriderm may reject fraudulent claims or documented abuse of this policy, including repeated attempts to obtain the first-order guarantee through multiple identities or accounts. Any decision will be based on reasonably available evidence and will not limit rights provided by applicable law.
This policy is in addition to, and does not replace, any non-waivable consumer rights or remedies available under applicable law.
10. Contact Information
Email: info@koriderm.com
Phone: +1 (660) 833-4891
Business address:
Koriderm
1021 E Lincolnway, #7057
Cheyenne, WY 82001
United States
